Hi-Velocity, Frequently Asked Questions
13. What happens if my usage exceeds the Fair Usage Policy guidelines?
Extract from the FUP
If you exceed this limit, it does not mean your connection will be disconnected or impacted but, please have consideration for other ADSL Broadband users with Hi-Velocity in your use of bandwidth, however, we do the reserve the right to restrict usage that is excessive. Please note we do NOT have a Fair usage policy on business connections.
What happens if your usage exceeds the Fair Usage Policy guidelines? If your usage exceeds the Fair Usage Policy by an excessive amount, not just a few GB over but reasonably over, then we will contact you by email and request that you reduce your usage.
Hi-Velocity will not impose a usage cap on your connection; however, if your usage continues to remain high over the weeks following the first email we have sent to you, then your connection will be contended with other users of a similar usage pattern to yours. The contention will apply up to the advertised level for your product, 50:1. You can still continue to download as much as you wish, however you will however have contention on the service.
13. What happens if my usage exceeds the Fair Usage Policy guidelines?
Extract from the FUP
If you exceed this limit, it does not mean your connection will be disconnected or impacted but, please have consideration for other ADSL Broadband users with Hi-Velocity in your use of bandwidth, however, we do the reserve the right to restrict usage that is excessive. Please note we do NOT have a Fair usage policy on business connections.
What happens if your usage exceeds the Fair Usage Policy guidelines? If your usage exceeds the Fair Usage Policy by an excessive amount, not just a few GB over but reasonably over, then we will contact you by email and request that you reduce your usage.
Hi-Velocity will not impose a usage cap on your connection; however, if your usage continues to remain high over the weeks following the first email we have sent to you, then your connection will be contended with other users of a similar usage pattern to yours. The contention will apply up to the advertised level for your product, 50:1. You can still continue to download as much as you wish, however you will however have contention on the service.