Fair Usage Policy
Applicable to residential connections, the ADSL Home products.
INTRODUCTION
Hi-Velocity believes that all users of the Internet should be responsible in their usage and how it affects other users. In the majority of cases problems occur with home users rather than business users. As we optimize our network to provide quality of service to business users, it is essential that we deploy a Fair Usage Policy.
Hi-Velocity broadband products are, as for all other ISPs, "contended" services in order to make them affordable. Although your connection is permanently on, contention means that the available bandwidth is shared by all customers active at a particular point in time. This has no effect on the average customer. We supply a number of capped services that suit all but the very heaviest of home ADSL users; this fair usage policy does not apply to users of capped services.
Please refer to the table below that shows amounts of typical activities that are achievable with a 2Mbps ADSL line at maximum contention rates (assuming contention applied as advertised at 50:1). Hi-Velocity ensure that their broadband service always operates below the maximum contention rates although congestion at a BT exchange, which is out of Hi-Velocity's control, may result in slower speeds until BT upgrade their exchange.
Understanding the amounts of data that you may transfer in a month.
You could do all of the below with 10GB of data transfer:
We rely on our customers being fair in the way they use the Internet. Where we believe that a customers' usage is excessive we will contact the customer to discuss how they can modify their usage to the benefit of all of our users.
Bandwidth Guide
You can use your ADSL broadband connection as much as you like, all we ask is you are fair in your usage, ADSL is a service this is contended with other users (50:1 products are theoretically shared in blocks of 50 users, 20:1 in blocks of 20 users and so on) and if one person is using up all the bandwidth constantly then under the definition of the product it means that the other people they are contended with have no bandwidth at all. In reality this is not quite the case, however all we ask is you are fair in your bandwidth usage.
This "fair usage policy" is here to give us an option that if your usage is excessive over a period of time to the point it is impacting on other users then we reserve the right to ask you to reduce your broadband usage. If you need more bandwidth than we deem fair then you need to look at dropping to a lower contended product. All the time you are using a contended service then you need to consider other users.
Generally, we would view data transfer of 60GB or more per month (from the table below you can see that this would indeed be sufficient for most medium sized businesses!) to be excessive and reserve the right to discuss this usage with the user concerned.
You could do all of the below with 60GB of data transfer:
If you exceed this limit, it does not mean your connection will be disconnected or impacted but, please have consideration for other ADSL Broadband users with Hi-Velocity in your use of bandwidth, however, we do the reserve the right to restrict usage that is excessive. Please note we do NOT have a Fair usage policy on business connections.
What happens if your usage exceeds the Fair Usage Policy guidelines?
If your usage exceeds the Fair Usage Policy by an excessive amount, not just a few GB over but reasonably over, then we will contact you by email and request that you reduce your usage.
Hi-Velocity will not impose a usage cap on your connection; however, if your usage continues to remain high over the weeks following the first email we have sent to you, then your connection will be contended with other users of a similar usage pattern to yours. The contention will apply up to the advertised level for your product, 50:1. You can still continue to download as much as you wish, however you will however have contention on the service.
If your usage then tails back down to a more reasonable level then the extra contention applied to your account will be removed. At no stage will an upper download limit on usage be imposed on any unlimited account.
CHECK USAGE
How can I check how much Data I have used at any given time?
We provide a user portal for all customers so that they can check their usage as and when they need to. This can be accessed at portal.hi-velocity.net using your ADSL username and password to login.
Applicable to residential connections, the ADSL Home products.
INTRODUCTION
Hi-Velocity believes that all users of the Internet should be responsible in their usage and how it affects other users. In the majority of cases problems occur with home users rather than business users. As we optimize our network to provide quality of service to business users, it is essential that we deploy a Fair Usage Policy.
Hi-Velocity broadband products are, as for all other ISPs, "contended" services in order to make them affordable. Although your connection is permanently on, contention means that the available bandwidth is shared by all customers active at a particular point in time. This has no effect on the average customer. We supply a number of capped services that suit all but the very heaviest of home ADSL users; this fair usage policy does not apply to users of capped services.
Please refer to the table below that shows amounts of typical activities that are achievable with a 2Mbps ADSL line at maximum contention rates (assuming contention applied as advertised at 50:1). Hi-Velocity ensure that their broadband service always operates below the maximum contention rates although congestion at a BT exchange, which is out of Hi-Velocity's control, may result in slower speeds until BT upgrade their exchange.
Understanding the amounts of data that you may transfer in a month.
You could do all of the below with 10GB of data transfer:
|
10 Gigabytes Hours of surfing Emails with attachments Emails without attachments Downloading songs and short video Listen to online radio |
Estimate per month 24x7 650 4200 425 90 hours |
We rely on our customers being fair in the way they use the Internet. Where we believe that a customers' usage is excessive we will contact the customer to discuss how they can modify their usage to the benefit of all of our users.
Bandwidth Guide
You can use your ADSL broadband connection as much as you like, all we ask is you are fair in your usage, ADSL is a service this is contended with other users (50:1 products are theoretically shared in blocks of 50 users, 20:1 in blocks of 20 users and so on) and if one person is using up all the bandwidth constantly then under the definition of the product it means that the other people they are contended with have no bandwidth at all. In reality this is not quite the case, however all we ask is you are fair in your bandwidth usage.
This "fair usage policy" is here to give us an option that if your usage is excessive over a period of time to the point it is impacting on other users then we reserve the right to ask you to reduce your broadband usage. If you need more bandwidth than we deem fair then you need to look at dropping to a lower contended product. All the time you are using a contended service then you need to consider other users.
Generally, we would view data transfer of 60GB or more per month (from the table below you can see that this would indeed be sufficient for most medium sized businesses!) to be excessive and reserve the right to discuss this usage with the user concerned.
You could do all of the below with 60GB of data transfer:
|
60 Gigabytes Hours of surfing Emails with attachments Emails without attachments Downloading songs and short video Listen to online radio |
Estimate per month 24x7 for 6 computers 25,200 3,900 2,500 540 hours |
If you exceed this limit, it does not mean your connection will be disconnected or impacted but, please have consideration for other ADSL Broadband users with Hi-Velocity in your use of bandwidth, however, we do the reserve the right to restrict usage that is excessive. Please note we do NOT have a Fair usage policy on business connections.
What happens if your usage exceeds the Fair Usage Policy guidelines?
If your usage exceeds the Fair Usage Policy by an excessive amount, not just a few GB over but reasonably over, then we will contact you by email and request that you reduce your usage.
Hi-Velocity will not impose a usage cap on your connection; however, if your usage continues to remain high over the weeks following the first email we have sent to you, then your connection will be contended with other users of a similar usage pattern to yours. The contention will apply up to the advertised level for your product, 50:1. You can still continue to download as much as you wish, however you will however have contention on the service.
If your usage then tails back down to a more reasonable level then the extra contention applied to your account will be removed. At no stage will an upper download limit on usage be imposed on any unlimited account.
CHECK USAGE
How can I check how much Data I have used at any given time?
We provide a user portal for all customers so that they can check their usage as and when they need to. This can be accessed at portal.hi-velocity.net using your ADSL username and password to login.