Hi-Velocity Privacy Policy
Hi-Velocity uses information collected from its registered customers to enhance the services we offer to you and to improve your online experience. We take your privacy very seriously. This privacy policy sets out details of the personal information we collect about you and the ways in which we may use that information.
Collecting personal information
Hi-Velocity collects personal information from you when you visit our site, when you register to become a Hi-Velocity customer, and when you enter any promotions or competitions that we may run. We protect the privacy of this information using our secure servers. The information you provide will be kept confidential and use to support our relationship with you as a customer.
Purpose of collecting information
If you are a Hi-Velocity registered customer, we may use your personal information for the purposes of: (a) collecting payment from you (b) verifying that you are an authorised user if you call the Hi-Velocity helpdesk (for reasons of security, you will be asked for some of the details you provided during the registration process) (c) informing you of: any service related changes affecting your use of a Hi-Velocity service; and new features and functionality (e.g. the introduction of a new product) (d) for crime and fraud detection and prevention.
If you are a Hi-Velocity registered customer or you provide us with personal information in the context of a promotion or competition, we may use the personal information for the purposes of: (a) assessing and developing Hi-Velocity and related products and services (b) informing you of other Hi-Velocity products and special offers, provided that you choose to receive this information.
If you are a Hi-Velocity registered customer, you may, at any time, change your mind about receiving information from Hi-Velocity in the future. If you subsequently decide that you no longer wish to receive information about either our products and services or those of third parties, you can notify us by emailing support@hi-velocity.net
Use of cookies
A "cookie" is a piece of information, like a tag, which some web sites create on your PC which identifies your PC whenever you visit that web site. In order to provide you with the best possible online experience, Hi-Velocity may create cookies when you visit the Hi-Velocity site. Cookies may be used to help you in the following ways: to limit the frequency with which you will see particular advertisements or Hi-Velocity announcements on the site; to keep track of how many times you do specific things whilst using Hi-Velocity, to track where you have come from if you were referred to our website; to provide you with self-help information; and to make our email offers more relevant to you by taking into account your response to previous email offers. Our cookies will not be used to analyse your visits to other sites. Agents of Hi-Velocity, which assist in the serving and targeting of advertisements, promotions and other marketing messages may use cookies to collect anonymous data. Data collected by cookies will not otherwise be passed to any third party. You have the ability to accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline if you so wish. If you decline cookies, some aspects of the Hi-Velocity site may not work on your PC. For this reason we recommend that you accept cookies.
Updating & amending your personal information
As a Hi-Velocity registered customer, you have control over the accuracy of your personal information. If, at any time, you wish to verify, update or amend the personal information you have provided to Hi-Velocity, you can do so by emailing accounts@hi-velocity.net.
Third party sites
Our privacy policy does not apply to third party sites that you may access from the Hi-Velocity site. You should therefore ensure that you are familiar with the applicable privacy policy before entering any personal information on a third party site.
Changes to Privacy Policy
We recognise the importance of privacy to our customers and visitors, and intend to remain at the forefront of industry developments in this area. We will keep this policy under review and any changes made from time to time will be posted on this page.
About Hi-Velocity
Hi-Velocity is IP Telecom Solutions Limited whose registered office is at 9 Ilderton Road, London, SE16 3JU You can contact us by sending an email to
info@hi-velocity.net.
Data Protection Policy
The information you provide on the Hi-Velocity Portals will be held only by Hi-Velocity and its duly authorised agents. Your information will not be given or sold to any outside organisation for its use in marketing without your consent.
Use of your information
The information you provide on the Hi-Velocity Portals may be held and used by Hi-Velocity for market analysis and production of internal reports, for marketing our products and services generally and (subject to any objection or preference you may indicate when submitting your details to us) for sending information to you about our products and services from time to time.
Disclosure of your information
We may disclose your information to other companies in the IP Telecom Solutions Group of companies, including their respective partners, agents and sub contractors, for any of the above purposes. In addition, we may disclose your information as may be required by law, regulation or legal proceedings.